Frequently Asked Questions (FAQs)

1. What are synthetic nails and how do they differ from regular nail polishes?

Synthetic nails are pre-designed artificial nails that you can glue onto your natural nails for a polished or professional look. Unlike nail polishes, which require steady drying time, these nails provide instant results with unique designs, shapes, and durability.

2. Which nail shape will make my fingers look slimmer?

The best nail shapes to make your fingers look slimmer are almond, oval, and coffin (ballerina). These shapes elongate your fingers by creating a tapered effect, making them appear more slender and elegant. Almond and oval nails have a soft, natural curve that flatters most hand shapes, while coffin nails have a modern, edgy look that also enhances finger length.

3. Are your gel nails reusable?

Of course. Our gel nails are completely reusable. Simply remove them gently, clean off the gel, and store them in a safe place for future use. For reapplication, please use only our high-quality gel.

4. Do press-on nails damage natural nails?

No, as long as they are applied and removed correctly. Avoid excessive glue and harsh removal methods.

5. Cut I cut and file press-on nails?

Yes, you can trim and shape them using a nail clipper and file to your desired length and shape. 

6. How do I remove gel nails safely?

Soak your nails in acetone for 7-15 minutes. Then, gently push off the softened gel with a cuticle pusher.

7. Do gel nails need a base coat and a top coat?

Yes, a base coat protects your natural nails, and a top coat seals the color, adding shine and durability.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your package in real-time.

9. Do you offer custom designs or bulk orders?

Yes, we do sell custom design options for people who are looking for personalized products. Also, we accommodate bulk orders for events such as weddings, parties, or corporate gifts. 

10. Are your products beginner-friendly?

Absolutely. Our nails are designed for everyone, whether you are: a beginner trying press-ons for the first time, a teen exploring beauty trends, or a fashion enthusiast looking for stylish nail art options. Our products are easy to apply, simple to remove, and require no professional skills.

11. Can an order be modified or canceled after being placed?

Once an order is processed for shipping, modifications or cancellations are no longer available. If you need to make changes, please contact our support team at support@nailsqueen.pk. Please note that once your order is shipped, it cannot be changed or canceled.

12. What happens if my order is canceled by Nails Queen?

If your order is canceled due to product unavailability, pricing errors, or suspected fraudulent activity, our team will notify you via email, text, or call. Any charges made will be fully refunded.

13. Does NailsQueen compensate for delayed shipping?

If an order is delayed due to some issues at our end, we may offer partial or full compensation for the shipping cost. However, if the delay is caused by courier services, weather conditions, or external factors, the seller is not responsible for compensation.

14. Can I get a refund if I don’t like the product after purchase?

No. All sales are final. Refunds are not provided for dissatisfaction, incorrect product selection, or a change of mind. Please carefully select your items before making a purchase.

15. Are refunds available for items purchased on sale or during promotions?

No. Refunds are not available for discounted, promotional, or clearance items. All such purchased items are final.